Ford Surpasses Honda!!

May 12, 2009 by Crazy Ford Man  
Filed under the Crazy Family

This is awsome. FORD SURPASSES HONDA IN INITIAL QUALITY

Ford surpasses Honda in initial quality and remains in a statistical tie at the top with Toyota.
Ford’s initial vehicle quality improved 5 percent over last year.
Ford customer satisfaction continues to improve and is equal to Toyota and Honda.
Ford has five segment leaders: Ford Mustang, Taurus, Taurus X and Ranger, and Mercury Milan.
DEARBORN, April 17, 2009 – Ford Motor Company, continuing its rapid quality improvement, surpassed Honda in initial vehicle quality for the first time and reached new levels of customer satisfaction with vehicle quality, a new survey shows.

Ford is also statistically tied with Toyota at the top of the industry when it comes to initial vehicle quality, according to the 2009 U.S. Global Quality Research System (GQRS) survey conducted quarterly for Ford by RDA Group of Bloomfield Hills, Mich.
2010-mustang
“This is truly a significant accomplishment for us,” said Bennie Fowler, Ford group vice president, Global Quality. “Honda and Toyota have claimed bragging rights for years, but now we are seeing our hard work pay off. It’s evident in study after study.”

The latest GQRS survey measured 2009 model year vehicle initial quality in two categories: the number of “things gone wrong,” and customer satisfaction with vehicle quality in the first three months of ownership.

In the first quarter of 2009, Ford, Lincoln and Mercury vehicles saw things gone wrong fall by 5 percent to 1,228 per 1,000 vehicles, significantly better than Honda’s 1,422 things gone wrong per 1,000 vehicles and statistically equal to Toyota’s 1,150.

In addition, the survey shows that Ford Lincoln Mercury improved two percentage points to 79 percent in customer satisfaction with vehicle quality, which puts Ford’s domestic brands in a tie with Toyota and Honda for industry leadership.

“Ford’s commitment to quality is really paying off as they continue to rival Honda and Toyota on both initial quality and customer satisfaction with the quality,” said Donald Pietrowski, president, RDA Group.

The following models led their respective segments in the survey:

Ford Mustang – initial quality and customer satisfaction for sports cars
Ford Taurus – initial quality for large cars
Ford Taurus X – initial quality for crossover utilities
Mercury Milan – initial quality for midsize cars
Ford Ranger – initial quality for compact pickups
The new 2009 Ford F-150 recorded quality levels that equate to less than one problem per vehicle, as did the Taurus, Taurus X, Fusion, Milan, and Edge.